Privacy Policy

Introduction

Big Daddy's Towing Service, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a service through our website or by phone
• Fill out a contact or service request form
• Communicate with us via email or phone
• Subscribe to our communications

This information may include:

• Full name
• Email address
• Phone number
• Physical address or location
• Vehicle information (type, make, model, condition)
• Service requirements and details
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website address
• Interaction with website elements

Why We Collect Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide requested towing and roadside assistance services, including locating you, handling your vehicle appropriately, and communicating with you about your service.
• Communication: To respond to your inquiries, send service confirmations, and provide customer support.
• Payment Processing: To process payments and maintain accurate financial records.
• Service Improvement: To understand customer needs and improve our services.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.
• Safety and Security: To protect against fraud and ensure the safety of our customers and employees.
• Marketing: With your consent, to inform you about services that may interest you.

Who Has Access to Your Information

We limit access to your personal information to:

• Our Employees: Staff members who need access to perform their job duties, such as dispatchers, drivers, and customer service representatives.
• Service Providers: Third parties who assist us in operating our business, including payment processors, vehicle databases, and communication platforms.
• Business Partners: Insurance companies, auto clubs, or other partners when you request service through them.

Third-Party Access

We may share your information with third parties in the following circumstances:

• Service Providers: Companies that help us deliver services, process payments, or operate our website. These providers are bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: When you give us permission to share your information for specific purposes.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data transmission
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

After these purposes are fulfilled, we securely delete or anonymize your information.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request correction of inaccurate or incomplete information.
• Delete: Request deletion of your personal information, subject to legal retention requirements.
• Object: Object to certain processing of your information.
• Portability: Request a copy of your information in a portable format.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

How to Delete Your Data

To request deletion of your personal information:

1. Contact us by email at contact@bigdaddystowingservice.biz
2. Call us at +1 (505) 391-9250
3. Write to us at: 1875 NW 132nd St, Miami, FL 33167

Please include "Data Deletion Request" in your communication and provide sufficient information to verify your identity. We will process your request within 30 days and confirm the deletion in writing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

International Users

Our website and services are primarily directed to users in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: